Prepaid Package & Prepaid Treatment Policy

Effective Date: August 18, 2026

At JW Holland Wellness & Aesthetics, we offer prepaid packages and prepaid treatments (including treatment series, product-based treatments such as injectables and filler, and bundled service packages) at promotional pricing as a benefit to our patients. Please review the following terms before purchasing. By purchasing a prepaid package or prepaid treatment, you agree to these terms.

1. Non-Refundable. All prepaid packages and prepaid treatments are non-refundable. This is a final sale. Fees paid are not returnable as cash under any circumstances.
2. Services Already Performed. Any service, treatment, or product already provided is non-refundable under all circumstances. Aesthetic and medical results vary from person to person, and dissatisfaction with an outcome does not entitle the patient to a refund.
3. Use-By Period (12 Months). Prepaid packages and prepaid treatments must be used and completed within twelve (12) months from the date of purchase. Because treatments and products such as injectables and filler must be administered while clinically appropriate, prepaid treatments cannot be redeemed after this period. It is the patient's responsibility to schedule and complete all sessions within this window.
4. Unused Value Converts to Account Credit (No Cash Refunds). Unused value is never refunded in cash. If you have unused value within your 12-month use-by period, it may be applied as account credit toward other services offered by our practice. This credit must be requested before your 12-month deadline. Account credit has no cash value and is valid only for services at JW Holland Wellness & Aesthetics.
5. Forfeiture After the Use-By Period. After the 12-month use-by period, the promotional package pricing is forfeited, and any remaining unused value expires and is forfeited. We are not responsible for prepaid packages or treatments that go unused due to patient inaction. We may, as a courtesy, send reminders before the deadline, but patients are ultimately responsible for tracking their own deadline.
6. Discontinuing a Package Early. If you discontinue a package before completing all sessions, you will be charged the regular, non-discounted per-service rate for each treatment already received. Any remaining balance, after applying the regular per-service rate to treatments used, will be issued as account credit (not cash) toward other services, subject to the 12-month use-by period above.
7. Transfers. Prepaid packages may be transferred to another individual with advance written notice to our office. We are not responsible for tracking ownership changes after the initial sale.
8. Proof of Purchase. Please retain your receipt or purchase confirmation. Proof of purchase may be required to redeem your package.
9. Exceptions. Exceptions to this policy (for example, a documented medical contraindication, or a practice error) are considered on a case-by-case basis and require written approval from management.
10. Governing Terms. This policy is provided in addition to any treatment-specific consent forms and complies with applicable Oklahoma law. Where a mandatory consumer-protection requirement applies, that requirement governs.

Questions? Contact us at (918) 398-8728 or info@jwhollandwellness.com.